Home Service CompassCall HVAC line

Residential heating and cooling

Residential HVAC repair and replacement help.

Call for a new AC or HVAC request, or share the property ZIP code online to check whether a participating independent provider may be available.

Call (844) 906-3898Request help online
Residential requestsHomeowner or decision maker

Home Service Compass is a referral service, not the HVAC contractor. Availability varies by ZIP and provider.

New residential HVAC requests
No fee to use the referral service
Availability varies by ZIP and provider

Choose the closest situation

Use a focused page for the problem you have.

These pages explain useful observations and questions. They do not diagnose equipment or replace an on-site evaluation.

AC is not cooling

The system runs, but rooms stay warm, airflow is weak, or supply air does not feel cool.

Read this guide

System will not start

The thermostat calls for cooling, but the indoor unit, outdoor unit, or entire system stays off.

Read this guide

Repair or replacement

System age, repair scope, comfort, efficiency, warranty, and written pricing affect the decision.

Read this guide

Plan for the cost conversation

Know which diagnosis, equipment, labor, permit, warranty, and scope details to compare.

Read this guide

Useful details for a provider

  • Property ZIP code and whether you can authorize work
  • Whether the system runs, cycles, or remains off
  • Weak airflow, warm air, unusual noise, odor, water, or visible ice
  • Approximate system age and recent service history
  • Whether you want repair help or a replacement discussion

Repair and replacement are different conversations

TopicRepair discussionReplacement discussion
Primary questionWhat failed, and what is required to restore operation?What equipment and scope suit the home and comfort goals?
Pricing detailDiagnosis, parts, labor, warranty, and additional findingsEquipment, sizing, labor, permits, controls, disposal, and warranty
Useful comparisonWritten repair scope and any limits on the repairWritten proposals with comparable scope, ratings, warranties, and exclusions

Questions to ask before authorizing work

  • What company will perform the work, and who is providing the estimate?
  • What licenses and insurance are required locally, and can the provider document them?
  • What is included and excluded from the written scope and price?
  • Are permits or inspections required, and who is responsible for them?
  • What equipment, parts, labor, and workmanship warranties apply?
  • What payment and cancellation terms apply?
Safety comes firstLeave the home and contact the appropriate emergency service or utility if you suspect fire, a gas leak, carbon monoxide, or another immediate danger. This website is not an emergency service.

New residential HVAC request

Call now or send the service details online.

The HVAC call line is for a new residential repair or replacement request. It is not customer service for an existing appointment, bill, warranty, or contractor.

HVAC request line(844) 906-3898Tracking and call-routing number. A connection or appointment is not guaranteed.

Home Service Compass may receive compensation for a qualified call or referral. The provider is responsible for its own estimate, credentials, terms, and work.

Submitting does not guarantee provider availability, an appointment, or a specific response time. See our Privacy Policy and Terms of Use.

New residential HVAC request

Ready to check coverage for the property ZIP code?

Using this referral service is free and does not obligate you to hire a provider.

Call (844) 906-3898Request online